Privacy Notice

This Privacy Notice is for:

Tim Taylor, Painter, Decorator and Tiler, Dinnings Wood, Sandyhills, Dalbeattie, Dumfries. DG5 4NZ. http://www.timtaylor-painter-decorator-tiler.co.uk

It tells you what we do with your personal data, the legal bases we use for our processing, how long we keep it and your rights as an individual.

Tim Taylor understands that privacy is important to our clients.  The privacy of all clients is respected and valued and we only store information in a way that is useful to you and in a manner consistent with your rights and our obligations under the law. This privacy notice sets out how clients’ personal data is used.

Any personal information you share with us will be processed in accordance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR).

Data Controller

The Data Controller is Tim Taylor.

The person responsible for compliance with GDPR is Tim Taylor.

About us

We deliver Painting, Decorating and tiling services.

What we collect

We collect name, address, telephone number, email address and details of enquiries about services and on-going projects.

Why we collect information about you

If anyone can be identified by any information that we collect, this information is called ‘personal data’. Data protection law says that Tim Taylor must have a reason or ‘purpose’ for collecting and using personal data.

Our purposes are to:

  • Deliver our services

  • Manage our relationship with you

  • Develop new ways to meet our customers’ needs

  • Improve our service delivery

  • Keep internal records

  • Send promotional emails about services or other information

 

How we ensure that the processing we do is lawful

Tim Taylor cannot use your personal data for any reason unless we have a legal basis to do so. Those that we use are:

Deliver our services

• The processing is necessary - for the performance of a contract to which the data subject is a party, or for the taking of steps at the request of the data subject with a view to entering into a contract

Manage our relationship with you

• We have a legitimate interest in using your information. This information allows us to effectively process queries and deliver our services to you.

Develop new ways to meet our customers’ needs

• We have a legitimate interest in using your information

Improve our service delivery

• We have a legitimate interest in using your information

Keep internal records

• The processing is necessary for compliance with any legal obligations to which the data controller is subject, other than an obligation imposed by contract

Send promotional emails about services or other information

• We have a legitimate interest in using your information. This information is retained whilst working with customers and kept to allow us to communicate with customers should they wish to use our services again or should we feel that a service may be of interest to them. We may also use the contact details of those who have made enquiries for this purpose.

If you disagree with us using your personal data for one or more of our legitimate interests let us know in writing and we will stop using it for that purpose.

How long do we keep your information?

Details of financial transactions and payments are retained for a period of 7 years.  Please see https://www.irs.gov for more details.

We keep contact details for customers with which we have/have had a working relationship and for organisations or individuals who contact us, for 2 years after the last contact.

Who Do We Share Your Personal Information With?

Tim Taylor does not share your personal information with any third parties, other than those listed below.

When we share your personal data with these third parties who perform services for us, we require them to take appropriate steps to protect your personal information, and only to use the personal information for the purpose of performing those specific services.

We currently use:

 

Name of company

The service they perform for us

BDS https://www.bdslive.com/

Velocis IT Ltd http://www.velocis.co.uk/

IT hosting

Maintenance

CMCA 5A Buccleuch Street (132.48 km)
DG1 2AT Dumfries

Accountants

First Direct

Bank

BT

Telephone (land line)

Vodaphone

Mobile

 

We will never sell, rent or otherwise distribute or make public your personal information with any other third parties.

Security

The information is held in a manner which promotes confidentiality, is secure and held on password protected appliances.  Anti-virus has been installed and a Malwarebytes check is run monthly.

Appropriate firewall technology is used to prevent unauthorised access.  All personal data is backed up daily and stored in a secure location

All PC’s and other devices are password protected.

Website

Our website uses – Google Analytics – Google Analytics tracking software to monitor you to better understand how you use it.  This software will save a cookie to your device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.  Learn more from their Terms of Service and Privacy Policy.

To opt-out: Download the browser plugin “Google Analytics Opt-out Browser Add-on” here. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

 

IT hosting and maintenance and storage of your personal information is located within the European Economic Area.

When we are contracted to do work for another organisation

When Tim Taylor acts under instruction from another organisation we are the data processor and the other organisation the data controller. There will be a contract in place which will tell us what to do with your information. If any of your personal data is being used for a purpose that is not controlled by Tim Taylor, you will be given a different privacy notice by the data controller which will tell you all about it.

Your rights are unlikely to be affected if your information is used in this way.

Your Rights

You have rights in relation to the personal information we hold about you. These are:

  • The right to be informed about the collection and use of your personal data. We do this by providing you with this privacy policy.

  • The right of access. This is commonly referred to as ‘subject access’. You have the right to make a request to see all the personal data that Tim Taylor holds about you. You can make this request verbally or in writing and we must respond within one calendar month.

  • The right to rectification. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address and we will promptly record your request and amend our records if required.

  • The right to erasure. This is also known as ‘the right to be forgotten’. You can make this request verbally or in writing. This right only applies in certain circumstances.

  • The right to restrict processing. This right only applies in certain circumstances. If we agree to restrict your personal data for one or more purposes we will store it but not use it.

  • The right to object. You have the right to object to the processing of your personal data in certain circumstances. You can make an objection verbally or in writing. You have the absolute right to stop your personal data being used for direct marketing.

  • Rights in relation to automated decision making and profiling. Tim Taylor does not use any of your personal data to make automated decisions or to create a profile of you.

How to complain

If you are unhappy about the way we handle your personal data please let us know verbally or in writing by contacting us at the address given below.

We will explain how we have processed your personal information and if we have made a mistake will tell you how we will put this right.

If you are still dissatisfied, you may report your concern to the Information Commissioner’s Office (ICO) by contacting:

Wycliffe House, Water Lane, Wilmslow SK9 5AF

Tel. 0303 123 1113

Contacting us

If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at:

Tim Taylor, Painter .Decorator and Tiler
Dinnings Wood, Sandyhills, Dalbeattie, Dumfries and Galloway, Scotland DG5 4NZ.

tt@toc-tic-toc.com